Maintenance

To submit a Maintenance Request, please click here.

What is Considered Emergency Maintenance: 

• Fire- The resident must call 911 first and then call the property manager to assist with more direction on what to do.
• Flood- Only if water is coming from inside the unit from a busted pipe or a clogged drain. We will not be able to help if the water is coming from outside due to the rain.
• Electrical- The resident must call the power company first to make sure there is not a power outage in the area; the property manager should assist the resident by asking them to check the breaker box.
• Broken window- If an object strikes the window and breaks it, allowing rain and debris inside, we will try to board it up or cover it the best we can.
• Tree down- Only if the tree limb is blocking them from entering or exiting their unit or the property.
• Severe Roof leaks
• Plumbing- Only if the residents have one bathroom

Non-Emergencies

• AC units- We will not work on any Air Conditioners during a storm; we will follow up once the storm has cleared.
• Noisy neighbors- The property manager should take the information down and follow up when they can.
• Lockouts- We will not be doing any lockouts under any circumstances.
• Accidents or slip and fall - resident should call the non-emergency line for EMT or 911
• We will not be able to go out during a storm for the safety of our staff. We will go out once it clears.